Refund Policy & Procedures

PaySchools is a Payment Processing System for member institutions. We provide a simple way for schools, colleges and other academic institutions to accept payment for a variety of items online as a convenient option for parents and guardians of students attending those institutions.

Because PaySchools acts only as an intermediary between those member institutions and the financial establishments, requests for refunds must be made through the member institution from whom the item was purchased.

If requested and the member institution allows, PaySchools can process refunds for transactions made by credit or debit card, but cannot process refunds for transactions made by e-check. Request for credit or debit card transaction refunds must be submitted within 90 days of the original transaction order date, must be for the full order amount, and must be submitted via email to PaySchools Customer Service at The refund request should include the customer's name, original transaction date of purchase, and transaction id number or approval code. Refunds to the customer's credit card will be processed within 5-7 business days.

Refunds will be reflected in the administrative area of the PaySchools program under the Batch Reports tab by selecting "Reversals". Reversals will be reflected in the administration area of the PaySchools program with 5-7 business days of the request. Upon processing, the customer and the PaySchools administrator will receive notification of the refund via email.

PaySchools is not responsible for overdraft charges or other fees assessed by a customer's bank due to transactions processed through the site. If at any time during a transaction a customer receives an error message, they should not submit additional payments. If a transaction processes successfully, PaySchools will send a confirmation email within minutes to the email address registered on the customer's account. Customers should also check their PaySchools Order History to verify whether or not a transaction was successful. Please contact PaySchools Customer Support immediately at with any error messages to ensure payments did not process before attempting a duplicate transaction.

Last Updated March 11th, 2014

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