Because PaySchools acts only as an intermediary between those member institutions and the financial establishments, requests for refunds must be made through the member institution from whom the item was purchased.

If requested, PaySchools can process refunds for transactions made by credit or debit card, but cannot process refunds for transactions made by e-check. Request for credit or debit card transaction refunds must be submitted within 90 days of the original transaction order date, must be for the full order amount, and must be submitted via email to PaySchools Customer Service at info@payschools.com. The refund request should include the customer’s name, original transaction date of purchase, and transaction id number or approval code. Refunds to the customer’s credit card will be processed within 5-7 business days.

Refunds will be reflected in the administrative area of the PaySchools program under the Sales Report tab in the section at the top of the page entitled "Reversals". Reversals processed within the past 90 calendar days will be reflected in this section. Reversals will be reflected in the administration area of the PaySchools program with 5-7 business days of the request, with the exception of the 1st through 10th of each month. PaySchools can process refunds to customer credit cards but cannot process reversals in the administrative area of PaySchools between the 1st and the 10th of each month due to reconciliations and fee calculations. Upon processing, the customer and the PaySchools administrator will receive notification of the refund via email.

PaySchools is not responsible for overdraft charges or other fees assessed by a customer’s bank due to transactions processed through the site. If at any time during a transaction a customer receives an error message, they should not submit additional payments. If a transaction processes successfully, PaySchools will send a confirmation email within minutes to the email address registered on the customer’s account. Customers should also check their PaySchools Order History to verify whether or not a transaction was successful. Please contact PaySchools Customer Support immediately at 866-729-5353, option 2, with any error messages to ensure payments did not process before attempting a duplicate transaction.

Last Updated August 12th, 2009